10 @ HalalXtra September-October . 2023
10 @ HalalXtra September-October . 2023
INDUSTRY
Instilling brand trust in patients
For Duopharma Biotech , patient trust does not start from product level but from top-level leadership
BY DANIAL FAUZI
THE PHARMACEUTICAL industry has had a long and prominent history in manufacturing and distributing medicinal compounds and curative drugs to the populace .
Despite the lack of technological advances during the early days of the pharmaceutical industry , massive breakthroughs and discoveries were made that are still used to this day , such as the accidental discovery of the antibiotic , penicillin , to be used in the treatment of bacterial infections and the discovery of the correlation between the pancreas and diabetes in dogs , leading to the rise of insulin manufacturing for the treatment of diabetic patients .
On the flip side , however , considering that many of these discoveries and breakthroughs are the results of experimentation , it could also be inferred that there was a lack of regulatory framework when it came to manufacturing and distributing medicinal drugs for the consumption of the populace .
Even if there were government regulations on the control of quality , efficacy and safety of medicinal drugs , the enforcement of these regulations was lax at best .
In the modern age of pharmaceuticals , strict regulatory frameworks have been placed by many governing bodies globally to ensure that medicines and drugs are manufactured according to industrial standards for public consumption .
Despite industry standards , there is still a degree of trust issues involved when it comes to the consumption of pharmaceutical drugs . The root of this mistrust lies in the sources of raw materials used to manufacture these products and the lack of transparency by pharmaceutical companies .
This rings true for the Muslim market when it comes to medicine . As the Muslim market continues to grow , so does the demand for medicine from pharmaceutical companies .
However , many Muslims have reservations about some medicines when pharmaceutical companies do not disclose the ingredients .
Therefore , when it comes to setting foot in the Muslim market , pharmaceutical companies must understand that instilling trust within the Muslim community comes from the products and the brand .
STARTING FROM THE TOP
As the old saying goes , trust must be earned , even more so in the Muslim market . Pharmaceutical companies wishing to set foot in this growing market should implement and adhere to a set of standards deemed halal by the Muslim community .
Duopharma Biotech Berhad , a leading Malaysian pharmaceutical company , attested to gaining patients ’ trust through transparency and education .
In an interview with @ Halal , its Group Managing Director Leonard Ariff Abdul Shatar explained when it came to building trust , it had to start from the top .
“ When discussing halal standards , the governance behind it must be
One can look at halal in two parts ; there ’ s halal itself , and there ’ s toyyiban , halal talks about the product itself in terms of the raw material used . On the other hand , toyyiban talks about the cleanliness behind the manufacturing of it .”
– Leonard Ariff Abdul Shatar
Leonard Ariff Abdul Shatar key . You must also ensure that the entire company is behind these halal initiatives . It cannot just be through operational initiatives ,” said Leonard Ariff .
Hence , this stewardship has to come from the company ’ s top management . Duopharma Biotech had reinforce their Halal Commitment giving rise to their Halal and Sustainability Committee at the board level . This commitment extends throughout the company until their end products reach consumers and patients .
“ The Halal and Sustainability Committee at the board level . is to provide policy and direction .
“ Then separately , at the senior management level , we also have a Halal Steering Committee as well , made up of representatives from senior management and those at mid-management levels .”
Not only that , Duopharma Biotech has also adopted the “ Halal Built-in ,