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AMID concerns about data protection and compliance in the cloud-based landscape, MocDoc implements robust measures to safeguard confidential information while ensuring a smooth implementation for healthcare providers.
With the inherent risks associated with cloud technology, Senthil Kumar emphasised the importance of a strong security framework: " We take utmost care about the security. From HTTPS to encryption, we implement multiple security measures."
These measures include multi-factor authentication and role-based access controls, ensuring that users only see the information they need. Personal Identifiable Information( PII) is encrypted and accessed only under strict conditions, reinforcing the platform ' s commitment to protecting sensitive data.
MocDoc understands that navigating varying regulatory landscapes is paramount. " Compliance and regulatory requirements are very vital," Senthil stated, highlighting the company ' s rapid alignment with local laws as part of its strategy when entering new markets.
By staying compliant with standards such as HIPAA in the United States and implementing India ' s Ayushman Bharat Digital Mission( ABDM), MocDoc reassures providers that their data will be managed with the highest level of integrity and security.
MocDoc ' s structured implementation process ensures new users transition
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TRUST ASSURANCE: MocDoc ' s commitment to data protection guarantees compliance and patient trust |
smoothly from discovery to go-live.
" We carry out various configurable customisations and provide handholding training so that when they go live, they will be able to use the system without any hiccups."
The company prioritises gathering user feedback throughout the implementation process. Should challenges arise, a dedicated frontline team is on alert to provide immediate support, ensuring that any issues are swiftly resolved.
The company has developed a clear structure for its support system. " We call
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it customer success," Senthil explained, outlining the dual-department approach that distinguishes between implementation engineers and a dedicated customer support team.
In the initial stages, dedicated engineers are assigned to each provider to offer tailored training, while ongoing 24 / 7 support is extended after the system stabilises.
This commitment ensures that healthcare providers receive prompt responses to any queries or technical issues that may arise after implementation.- The HEALTH
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